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Error Codes

Error Codes


 

From

To

Description

 

From

To

Description

Certificate Issuance.

Error codes generated by modules or products related to certificate issuance from DigiCert or EJBCA.






1000

1100

Success response sends by the Certification Authority.

2000

3999

Generated by communication library or gateway with Certification Authority services.

4000

4999

Error generated by a Rempki response

5000

5999

Error codes generated by the certificate request validation module (KmilaRA). This module validates each certificate request against the configured approval, like external DB, configuration files, MPKI PassCode, etc.

Generals

General errors, like JSON or certificate parsing.

10000

10200

This kind of error belongs to the basic modules used by Alison-Desktop, Alison-Server, Debbie-Server, etc.

Externals

 

10901

11100

Error Codes reported by the Santander-AdSec module.

This kind of error is generated by external modules, live LDAP validation or certificate issuance validation.

Alison SDK js

AlisonJS sdk

AlisonGUI sdk

Alison-Desktop

Alison-Server

Some codes are shared between modules





20001

20199

Alison SDKjs Library

20201

20299

Notification codes. Usually not considered as an error.

20301

20399

User response codes, like CANCEL.

20401

20499

AlisonJS Library

20501

20599

Alison-Plug in or communication codes generated by the library. These codes are not recoverable.

20601

20999

Codes generated by Alison-Desktop.

21001

21499

Codes generated by Keystores modules, like CSK.

21500

21999

Alison-Desktop (version 3.x)

22000

22999

AlisonMobile SDK Error & Status codes.

23000

23999

Alison-Server

Debbie Server

30000

30999

Generated by Debbie.

PDFSign Builder

31000

31999

Generated by PDF Sign Builder

Connection errors

40000

40100

Errors indicating connection errors between modules.

Alison ID

50000

56100

Alison ID, Alison ID Gateway y Detect ID

Secure Doc

60000

62999

Generated by Secure Doc


CoLT Issuance

CoLT-Gateway

Code

Name

Description

Code

Name

Description

1001..

..1009

SUCCESS_API_CODES

All these codes are equivalents to SUCCESS.

OK_CODE_ENROLL_COMPLETED = 1001;
OK_CODE_RENEW_COMPLETED = 1002;
OK_CODE_REVOKE_COMPLETED = 1003;
OK_CODE_SEARCH_COMPLETED = 1004;
OK_CODE_EDIT_COMPLETED = 1005;
OK_CODE_RELOAD_COMPLETED = 1006;

OK_CODE_USERINFORMATION_COMPLETED = 1007;

OK_CODE_PASSCODEINFORMATION_COMPLETED = 1008;

OK_CODE_EDITPASSCODE_COMPLETED = 1009;

2001

ERR_INVALID_OR_NULL_CSR

Error getting CSR parameter

2002

ERR_INVALID_NVP_HASHMAP

Error getting NVP parameter

2003

ERR_NVALID_CERT_VAL_DAYS

Error getting certificateValidityDays parameter

2004

ERR_OVERRIDE_VALIDITY

Error, Policy set OverrideValidity to false

2005

ERR_DEFAULT_POLICY_NOT_FOUND

Error, Default Policy could not be found

2006

ERR_INVALID_PKCS7

Error getting PKCS7 parameter

2007

ERR_GENERIC_REVOKE

Error revoking certificate

2008

ERRINVALID_CERT_SERIAL

Error getting certificate serial

2009

ERR_INVALID_CERT_ISSUER

Error getting certificate issuer

2010

ERR_SEARCH_NO_RESULTS

Error, no search results

2011

ERR_CODE_INVALID_OR_NULL_SEATID

Error getting seatId parameter

2012

ERR_CODE_INVALID_OR_NULL_PASSCODE

Error getting passcode parameter

2013

ERR_CODE_INVALID_OR_NULL_EXPIRYDATETIME

Error getting expiryDateTime parameter

...

 

 

3001

EXC_AXISFAULT

AxisFault Exception

A30D - Domain not authenticated. Please make sure the domain exists in your MPKI 8 account and it is approved.

3002

EXC_REMOTE

RemoteException Exception

3003

EXC_ADB

ADBException Exception

3004

EXC_MALFORMED_URI

MalformedURIException Exception

3005

EXC_GENERIC

Generic Exception. Common reasons of this error:

  • CoLT-Frontend cannot communicate with CoLT-Gateway to issue certificate.

3005

DUPLICATE CERTIFICATE OR ACCOUNT

An existing certificate with the same DN. Deprecated and replaced by 3023.

3006

EXC_THROWABLE

Throwable Exception

3007

EXC_CANT_PARSE_CERT_ISSUER

Exception parsing certificate issuer

3008

EXC_CANT_PARSE_EXTENSION

Exception parsing extension

3009

EXC_IO

IO Exception

...

 

 

3019

INVALID_OR_NOT_AVAILABLE_PASSCODE

Invalid or not available passcode.

3020

INVALID_DATA_FORMAT

Data type validation failed for an attribute value in the enrollment request. 

  • One or several fields have invalid characters o invalid format.

  • Verify if the email value complies with a  valid domain.

  • Check character set defined by CA profiles.

3021

INVALID_KEY_SIZE

The key length of the binary security token provided does not match the policy.

3022

ACCOUNT_EXHAUSTED

The enrollment request could not be processed as it exceeds the number of certificates available for this account.

3023

DUPLICATE_CERTIFICATE

A certificate has already been issued with this enrollment information, and it is still valid.

3024

UNSUPPORTED_FEATURE

Feature not supported.

3025

REVOKED_CERTIFICATE

The certificate is revoked.

3026

CLIENT_CERT_REVOKED

The client certificate is revoked.

3027

DEFAULT_ERROR

Default error code.

3028

INVALID_OR_MISSING_SEATID

Invalid or missing SeatId.

...

 

 

 

 

 

3450

ERR_INVALID_OR_NULL_USERNAME

Error getting UserName parameter

3451

ERR_INVALID_OR_NULL_EMAIL

Error getting certificate email

3452

ERR_INVALID_OR_NULL_CANAME

Error getting CA Name

3453

ERR_INVALID_OR_NULL_CPNAME

Error getting Certificate Profile Name

3454

ERR_INVALID_OR_NULL_EEPNAME

Error getting End Entity Profile Name

3455

ERR_INVALID_OR_NULL_DN_TEMPLATE

Error getting DN Template

3456

ERR_INVALID_OR_NULL_DN

Error building DN

...

 

 

3500

EXC_CESECORE

General CESECore error

3501

EXC_EJBCA

General CA error

3502

EXC_AUTHORIZATION_DENIED

No authorization to perform this operation

3503

EXC_USER_DOESNT_FULLFILL_EEPROFILE

Given userdata doesn't fullfill end entity profile

3504

EXC_APPROVAL

Approval is necessary

3505

EXC_WAITING_FOR_APPROVAL

Waiting for approval

3506

EXC_CA_DOESNT_EXISTS

CA does not exist

3507

EXC_ALREADY_REVOKED

his certificate has already been revoked

3508

EXC_DATE_NOT_VALID

Revoke date not valid

3509

EXC_REVOKE_BACKDATE_NOT_ALLOWED

Revoke backdate not allowed for profile

3510

EXC_CERTIFICATE

Error getting certificate

3511

EXC_USER_NOT_FOUND

User not found

...

 

 

3600

EXC_CONTROLLER_OPERATION_INTERRUPTED

Controller operation interrupted

3601

EXC_CONTROLLER_NOT_FOUND_OR_DISABLED

Controller not found or disabled

3602

EXC_CONTROLLER_ACCESS_FORBIDEN

Controller access forbidden: missing or incorrect challenge

3603

EXC_CONTROLLER_CONFIGURATION_NOT_VALID

Controller configuration not valid

3604

EXC_CONTROLLER_OPERATION_NOT_SUPPORTED

Controller operation not supported

3605

EXC_MSG_CONTROLLER_CANNOT_CONNECT_CA

Controller cannot connect with CA

3606

EXC_MSG_CONTROLLER_OPERATION_TIMEOUT

Controller operation timeout

Rempki

Code

Name

Description

Code

Name

Description

4001

ERROR_REMPKI_MALFORMED

Error in user data provided by Rempki

 

CoLT-Frontend / CoLT-Backend

Code

Name

Description

Code

Name

Description

5000

ERROR_OPERATION_UNKNOWN

Generic Error

5001

ERROR_GENERAL_EXCEPTION

General Exception

5002

ERROR_NOT_RA_OPERATOR

RA operator not found

5003

ERROR_RUNNING_EXCEPTION

General Running Exception

5005

ERROR_OPENNING_API

Error trying to contact CoLT_Backend module to validate request or get configuration.

5006

ERROR_CONNECTION_BACKEND

Error trying to contact CoLT_Backend to getmodule to validate request or get configuration.

5007

ERROR_CONNEXION_CLOUD

Error trying to connect to Alison Server

5010

ERROR_AUTHENTICATION_FAIL

 

5012

ERROR_UNKNOWN_PWD_RESULT

 

5013

ERROR_PASSCODE_NOT_FOUND

 

5014

ERROR_PASSCODE_LOCKED

 

5015

ERROR_PASSCODE_EXPIRED

 

5016

ERROR_PASSCODE_USED

 

5017

ERROR_PASSCODE_CANCELLED

 

5018

ERROR_REGISTERING_CERTIFICATE

Certificate couldn't be registered on local DataBase.

5020

ERROR_APPROVAL_FAIL

This request doesn't have enough approval credits.

5021

ERROR_NOT_RENEWABLE

This certificate is not renewable

5022

ERROR_INDIVIDUAL_NOT_FOUND

 

5023

ERROR_PASSCODE_NATID_NOT_MATCH

Passcode doesn't match

5024

ERROR_INVALID_AUTH_METHOD

 

5025

ERROR_INVALID_PIN

At least, one of the validation PINes is incorrect.

5026

ERROR_INVALID_CERTIFICATE

Invalid certificate

5027

ERROR_DISABLED_AUTORENEW

Autorenewal is disabled.

5028

ERROR_ALREADY_RENEWED

Certificate already renewed

5029

ERROR_DISABLED_RENEWAL

Renewal is disabled

5030

ERROR_ISSUE_FAIL

 

5031

ERROR_GENERATE_CSR

 

5032

ERROR_POLICY_NOT_RENEWABLE

 

5033

ERROR_POL_RENEW_OUT_OF_RANGE

This certificate can't be renewed

5034

ERROR_DISABLED_AUTO_REGISTER

Auto-register individual based on presented certificate is disabled.

5035

ERROR_UNKNOWN_POLICY

None policy found matching this certificate.

5036

ERROR_REVOKE_FAIL

 

5040

ERROR_INVALID_REQUEST_TYPE

Invalid request type.

5041

ERROR_INVALID_SEARCH_TYPE

Invalid search.

5042

ERROR_SEARCH_GENERIC

Generic error during search.

5043

ERROR_SEARCH_NOT_FOUNT

Search not found.

5051

ERROR_INVALID_SERIAL_NUM

 

5052

ERROR_UNABLE_OF_VERIFY

Se ha producido un error general al intentar verificar el certificado

5070

ERROR_CA_SERVICES

CA response with error.

5071

ERROR_CA_RESPONSE

Error processing CA response.

5080

ERROR_LOCAL_INSTALL_CERT

Error during certificate installation on end user computer.

5081

ERROR_LOCAL_OPERATION

Error on end-user computer.

5082

ERROR_LOCAL_UNKNOWN

Error on end-user computer.

5101

REQUIRE_CERT_AUTH

 

5102

REQUIRE_OTP_AUTH

 

5103

ERROR_CREATE_USER

Error creating the user 

5104

ERROR_UPDATE_USER

Error updating the user

5105

ERROR_CREATE_INDIVIDUAL

The user was not created on the database.

5106

ERROR_CREATE_REVOKE

Error creating the revoke

5201

ERROR_ORIGIN_REQUEST_NOT_FOUND

 

5202

REQUEST_ALREADY_APPROVED

 

5203

ONBOARDING_ALREADY_STARTED

 

5204

REQUEST_COMPLETED

 

5230

ERROR_STARTING_WA_PROCESS

 

5301

ERROR_MOBILE_POLICY_UNDEFINED

Keystore Policy MOBILE should be defined

 

 


AlisonSDK v1.x / AlisonJS sdk

Library response

Code 

Name

Description

Code 

Name

Description

20001

ERR_BUSY

Provider is processing a request and library is waiting a response from the provider.

20002

ERR_NOT_LOADED

Alison Library not loaded. Probably a wrong reference to the config file.

20003

ERR_NOT_INITIALIZED

During initialization library contact providers and register licenses.

20004

ERR_IE_COMPATIBILITY_MODE_ON

IExplorer is running with compatibility mode ON. That is not allowed.

20010

ERR_LOADING_CONFIG

Error loading the config file.

20011

ERR_LOADING_GUI

Error loading GUI components (mainly the Alison-Dialog componente).

20012

ERR_GUI_VALUE_MISSING

One of the required values of GUI config is empty or Missing (like language file).

20013 

ERR_MAINDIVID_NOT_FOUND

There is no <div> tag to be used by Alison GUI. Check the HTML page.

20014

ERR_LOADING_LICENSE

Error loading the license file.

20015

ERR_LOADING_AUTHTOKEN

Error loading the Authentication Token.

20016

ERR_NONE_PROVIDER

There is none provider to be used for the request.

20017

WRN_IN_SOME_PROVIDER

There was an error in some of the providers (for example Alison-Cloud) but other providers were reachable.

20018

ERR_CONNECTOR_UNIMPLEMENTED

 

20019

ERR_PROVIDER_INVALID

The provider was not selected, ot the selected provider is invalid.

20020

ERR_PROVIDER_UNREACHABLE

The provider is not installed or unreachable - can't run

20021

ERR_EXTENSION_UNREACHABLE

The extension is not installed or unreachable - can't run

20022

ERR_COMPONENT_OUTDATED

One component outdated - can't run

20023

WRN_COMPONENT_UPDATABLE

The component can be updated. Can continue the execution.

20024

ERR_COMPONENT_WITH_PROBLEM

The component has some problem.

20025

ERR_COMPONENT_INCONSISTENT

There is a combination of conditions in the components inconsistently.

20026

ERR_EXTENSION_CONFIG_UNDEFINED

The extension config is undefined.

20027

ERR_COMPATIBILITY_MODE_INVALID

Compatibility mode enabled in IExplorer trying to reach the provider in Direct Mode.

20030

ERR_OPERATION_FAIL

There is an error in one of the providers.

* Posible reason is when tries to recover a request (ticket) witch was suspended or discarted.

* Another errors, more specific, can also be related to this error.

20040

ERR_LINKER_RESPONSE_NULL

Error in the response (null) of the Extension.

20041

ERR_LINKER_RESPONSE_UNDEFINED

Error in the response (undefined) of the Extension.

20042

ERR_LINKER_RESPONSE_EMPTY

Error in the response (empty) of the Extension.

20043

ERR_LINKER_RESPONSE_EXCEPTION

Exception in the call to the Extension.

20044

ERR_PROVIDER_RESPONSE_EMPTY

Empty response from Provider when it should be some value. Provider can be hanged, or there is an error inside of it.

Look the Provider audit log to determine the cause.

20050

ERR_OPEN_SESSION

Error when trying to open a session with the provider.

20051

ERR_REGISTER_LICENSE

Error trying to register the license in the provider.

20052

ERR_TICKET_FETCH_INVALID

Error during the processing of a request. The provider answered an invalid ticket number.

20053

ERR_NONE_TICKET_PENDING

There is no ticket pending.

20054

ERR_TICKET_FETCH_NOT_RESPONDE

The request to the provider is hanged.

20055

ERR_TICKET_FETCH_UNKNOWN

Error fetching the ticket. Unknown error.

20056

ERR_EMPTY_SIGNATURE

Empty signature sent to sign.

20057

ERR_PROVIDER_FETCH_TIMEOUT

Limit to get a response from the provider was reached.

20058

ERR_EMPTY_CERTSELECTOR

None certificate was selected to sign.

20059

ERR_PROVIDER_NOT_FOUND

There is none provider enabled to administer the certificate selected to generate the signature.

20060

ERR_REQUIRE_EXTEND_TIMEOUT

Limit to get a response from the provider was reached, but there is a request to extend the time.

20061

ERR_TICKET_NOT_PROCESSED

The tiecket is never processed, so probably the provider is processing another hanged ticket.

20062

ERR_INVALID_SESSION

The session belong to a different user.

20070

ERR_OPERATION_UNKNOWN

The kind of operation is unknown.

20071

ERR_OPERATION_NOT_IMPLEMENTED

The operation is not implemented in this version.

20080

ERR_CERTIFICATE_NOT_FOUND

The certificate indicated was not found.

A possible error is that the CertificateSelector or Filter is to strict.

20081

ERR_INVALID_DATA2SIGN

Invalid data to sign.

20082

ERR_KEYSTORE_NOT_SUPPORTED

KeyStore not supported.

20083

ERR_EMPTY_KEYSTORE_ID

Empty KeyStore informed.

20090

ERR_PROVIDER_NOT_RESTART

There was an error when the provider need to be restarted (and it was not possible).

 

Information Codes

These codes are used to inform some special condition of keystore or certificate.

Code 

Name

Description

Code 

Name

Description

20201

INF_ALREADY_INITIALIZED

Alison library was already initialized.

20202

INF_CACHE_LOADED

The value returned (mainly the list of certificate) was retrieved from the cache.

 

User response

Code 

Name

Description

Code 

Name

Description

0

OK

Success, no error

20301

USR_CANCEL

User cancel

20305

USR_CHANGE_PASSWORD

User changed password

20307

USR_DISABLE

User disabled button

20308

USR_ACCEPT

User accept button

.

AlisonJS / AlisonGUI Library

Code 

Name

Description

Code 

Name

Description

20401

ERR_UNDEFINED_ERROR

Undefined AlisonJS Error.

20404

ERR_PROVIDER_NOT_FOUND

Certificate Provider was not found.

20405

ERR_MALFORMED_LICENSE

AccessToken or License is malformed.

 

 

 

20501

ERR_INVALID_COMMAND

Invalid command sent to the extension.

20502

ERR_NONE_COMMAND_SEND

Non command was sent to the extension.

20503

ERR_PROVIDER_COMM_TIMEOUT

Communication timeout with the provider.

20504

ERR_PROVIDER_COMM_EXCEPTION

Exception raised during communication with the provider.

20505

ERR_NOT_SUPPORTED_PROTOCOL

Protocol version not supported.

20506

ERR_MISSING_OR_INVALID_PARAM

Invalid param: missing or invalid param (malformed).

20507

ERR_GET_SMS_GENERIC

Error trying to get SMS otp (usually if the service can't be contacted).

 


Alison Desktop

User response

Code 

Name

Description

Code 

Name

Description

0

OK

Success, no error

20301

USR_CANCEL

User press cancel button or option.

20302

USR_CLOSE

User press close button or option.

20303

USR_STOP

User press stop button or option.

20304

USR_ACCEPT

User press accept button (alison-sdk v2)

20305

USR_CHANGE_PASSWORD

User press option changed password

20307

USR_DISABLE

User disabled button

20308

USR_ACCEPT

User accept button

 

Code 

Name

Description

Code 

Name

Description

20501

ERR_INVALID_COMMAND

Invalid command sent to the extension.

20502

ERR_NONE_COMMAND_SEND

Non command was sent to the extension.

20503

ERR_PROVIDER_COMM_TIMEOUT

Communication timeout with the provider.

20504

ERR_PROVIDER_COMM_EXCEPTION

Exception raised during communication with the provider.

20505

ERR_NOT_SUPPORTED_PROTOCOL

Protocol version not supported.

20506

ERR_MISSING_OR_INVALID_PARAM

Invalid param: missing or invalid param (malformed).

Desktop errors

Code

Name

Description

Code

Name

Description

20600

ERR_NOT_IMPLEMENTED

The requested functionality or service is not implemented in this version or platform.

20601

ERR_RUNTIME_GENERIC

Error during execution (throwable exception).

20602

ERR_EXCEPTION_GENERIC

Error during execution

20603

ERR_CANNOT_PARSE

Error parsing parameters or structure

20604

ERR_UNDEFINED_RESPONSE

 

20607

ERR_RESTART_REQUIRED

Provider need to be restarted. Shared between AlisonSDK and AlisonDesktop.

20608

ERR_TIMEOUT

Request timeout.

20609

ERR_EMPTY_OR_INVALID_FIELDS

Empty parameters

20610

ERR_LICENSE_EXPIRED

 

20611

ERR_LICENSE_INSTALL

 

20612

ERR_CANNOT_DECRYPT_LICENSE

V1 protocol: Malformed License String.

V2 protocol: Could not parse JWT Token. Usually because  JWT signature does not match locally computed signature, or JWT validity cannot be asserted and should not be trusted.

20613

ERR_ORIGINHEADER_VS_LICENSE

 

20614

ERR_TICKET_QUEUE_FULL

 

20615

ERR_AUTHTOKEN_EXPIRED

 

20616

ERR_CRC_CHECK_FAIL

 

20617

ERR_OPERATION_NOT_AVAILABLE

 

20618

WRN_TOKEN_NOT_INITIALIZED

 

20621

ERR_CREATING_SESSION

 

20622

ERR_OPEN_SESSION

 

20623

ERR_SESSION_EXPIRED

 

20624

ERR_CANNOT_FIND_SESSION

 

20625

ERR_ORIGIN_OR_HOST_HEADER_EMPTY

 

20626

ERR_CA_INSTALL_CAPI

 

20627

ERR_CA_INSTALL_FF

 

20628

ERR_LICENSE_INVALID

 

20630

ERR_TICKET_NONE_PENDING

 

20631

ERR_TICKET_INVALID_ID

 

20632

ERR_FETCHING_TICKET

 

20633

ERR_SIGN

 

20634

ERR_MIGRATE_CERTIFICATE

 

20635

ERR_GET_CERTIFICATE_LIST

 

20636

ERR_GEN_CSR

 

20637

ERR_GET_KEYSTORE_INFO

 

20638

ERR_GET_SYSTEM_INFO

 

20639

ERR_CHANGE_PASSWORD

 

20640

ERR_CANNOT_LOAD_USER_PREF

 

20641

ERR_CANNOT_SAVE_USER_PREF

 

20642

ERR_CANNOT_GET_ANY_INTERFACE

 

20643

ERR_CANNOT_STOP_SERVER

 

20644

ERR_CANNOT_RESTART_INSTANCE

 

20645

ERR_UIMANAGER

 

20646

ERR_TRAY_UNSUPPORTED

 

20647

ERR_INCORRECT_MODE

 

20648

ERR_CANNOT_GET_ALL_INTERFACES

 

20649

ERR_INTERFACE_ALREADY_TAKEN

 

20650

ERR_CERT_CANNOT_LOAD

 

20651

ERR_CERT_CANNOT_PARSE

 

20652

ERR_CERT_CANNOT_FIND_DUMMY

 

20653

ERR_CERT_CANNOT_GENERATE_DUMMY

 

20654

ERR_CERT_CANNOT_REMOVE

 

20655

ERR_CERT_CANNOT_INSTALL

 

20656

ERR_P7B_CANNOT_PARSE

 

20657

ERR_P7B_CANNOT_INSTALL

 

20658

ERR_P7B_CANNOT_INSTALL_MISSING_PK

 

20659

ERR_METHOD_NOT_ALLOWED

 

20660

ERR_KP_CANNOT_GENERATE

 

20661

ERR_CSR_CANNOT_GENERATE

 

20662

ERR_SIGN_CANNOT_GENERATE

 

20663

ERR_GET_ALIASES

 

20664

ERR_GET_CERTIFICATE

 

20665

ERR_IMPORT

Error trying to import the certificate from a Keystore.

20666

ERR_EXPORT

Error trying to export the certificate from a Keystore.

When this error happens trying to import a certificate, then the problem is in the certificate to be imported (probably the PFX file is corrupted, or the private key is not exportable).

20667

ERR_CHANGE_PW

 

20668

ERR_GET_PKE

 

20669

ERR_GET_ALIAS_CSP

 

20670

ERR_POL_REQUIRE_LOGIN

 

20671

ERR_POL_INVALID_CREDENTIAL

 

20672

ERR_POL_PASSWORD_COMPLEXITY

 

20673

ERR_POL_PROFILE_PERM_LOCKED

 

20674

ERR_POL_PROFILE_TEMP_LOCKED

 

20675

WRN_POL_PROFILE_PASS_EXPIRED

 

20676

WRN_POL_PROFILE_PASS_CLOSE2EXPIRE

 

20677

ERR_POL_PROFILE_PASS_DEFAULT

 

20680

ERR_PTA_GENERAL_ERROR

Error with Symantec Personal Trust Agent

20681

ERR_CSK_GENERAL_ERROR

General error with Alison KeyStore

20682

ERR_CANNOT_RESTART_INTERFACES

Cannot restart interfaces

20701

ERR_KEYSTORE_CANNOT_DETECT

 

20702

ERR_KINFO_CANNOT_GET

 

20703

ERR_KINFO_CANNOT_GET_SLOT_LIST

 

20704

ERR_KINFO_CANNOT_GET_SLOT

 

20705

ERR_KINFO_CANNOT_GET_SLOT_X509

 

20710

ERR_KEYSTORE_CANNOT_INIT

 

20711

ERR_KEYSTORE_CANNOT_LOAD

 

20712

ERR_KEYSTORE_CANNOT_LOGOUT

 

20713

ERR_KEYSTORE_NONE_PROTOCOL

 

20714

ERR_KEYSTORE_UNSUPPORTED

 

20715

ERR_KEYSTORE_NOT_LOADED

The Keystore that administers your certificate is not enabled in AlisonDesktop.

Open the menu: Preferences >> Admin Keystore and enabled it.

20716

INF_DEVICE_MEMORY_ALMOST_FULL

Device without space to store a certificate.

20717

ERR_DEVICE_NOT_IMPLEMENTED

 

20718

ERR_DEVICE_SLOT_NOT_FOUND

 

20719

ERR_KEYSTORE_CANT_GEN_SELFSIGNED

 

20720

ERR_KEYSTORE_SESSION_NULL

 

20721

ERR_KEYSTORE_CANNOT_OPEN

 

20722

ERR_KEYSTORE_CANNOT_CREATE

 

20723

ERR_KEYSTORE_CANNOT_EXPORT

Private key is not accessible to export

20724

ERR_NONE_DEVICE_CONECTED

Device not connected

20725

ERR_PKCS12_NOT_FOUND

 

20726

ERR_CERT_ALREADY_IN_KEYSTORE

Certificate already installed in the Keystore

20727

ERR_CERT_NOT_FOUND_IN_KEYSTORE

Certificate not found in Keystore

20728

ERR_WRONG_KEYSTORE

Wrong Keystore during the installation of a certificate

20729

ERR_CORRUPT_KEYSTORE

Keystore corrupt

20730

ERR_CANNOT_OPEN_GUI

Cannot open a window

20731

ERR_DEVICE_WITHOUT_MEMORY

Device without memory

20732

ERR_OBSOLETE_DRIVER

Obsolete drivers

20733

ERR_INVALID_MECHANISM

Invalid algorithm or parameters (sometimes is required a SHA1withRSA signature and this algorithm was disabled on FIPS devices)

20734

ERR_KEYSTORE_ALREADY_EXISTS

Keystore already exists

20735

ERR_KEYSTORE_NOT_INITIALIZED

Keystore not initialized

20736

ERR_FF_NSS_PROFILE_CHANGED

Firefox NSS profile changed. It's necessary to restart Alison-Desktop to load the new profile

20737

ERR_CANNOT_GET_KEYSTORE_ENTRY

This error happens when Alison Desktop or DigiCert Desktop Client can't identify or access the private key related to the certificate.

The possible reason for this error:

  • It's not possible to open the Keystore entry for the required operation. A wrong password of the device is requiring another kind of authentication.

  • There isn't a private key related to the required certificate.

  • There is more than 1 private key related to the certificate. This is possible because the PKCS#11 device has more than 1 CKA_ID with the same value.

20738

ERR_KEYSTORE_CANNOT_PARSE_URI

 

20739

ERR_KEYSTORE_CANNOT_GEN_REQUEST

Cannot generate a PKCS10 request

20740

ERR_PRIVKEY_NOT_FOUND

Cannot retrieve the private key. This error can happen when a certificate is going to be installed.

20741

ERR_NOT_AVAILABLE

Service not available, for example: trying to generate a new profile for ETOKEN.

20742

ERR_PROFILE_ID_UNDEFINED

ProfileID is required

20743

ERR_NONE_PROFILE_FOUND

Profile not found

20744

ERR_P12_MEMORY_INVALID 

Error trying to open KeyStore in memory. Probably the Base64 format is incorrect.

20745

ERR_CKR_EXCEPTION

Unmapped PKCS11 device error. This general error code is generated when PKCS11 devices had some problem.
A more detailed description of the error's reason should be found in the log file.

Note: Alison-Desktop tries to catch every common device error and gives a friendly treatment of it to the end user.

20750

WRN_CERTITICATE_FILTERED

This certificate was filtered by Alison-Desktop

20760

ERR_MTOKEN_ATTRIBUTE_TYPE_INVALID

 

20801

ERR_CHALLEGE_SV_HTTP_STATUS_CODE

 

20802

ERR_CHALLEGE_SV_POST

 

20803

ERR_CHALLEGE_INTERNAL_CODE

 

20851

ERR_CREDENCIAL_STATUS_INVALID

 

20852

ERR_CREDENCIAL_STATUS_BLOCKED

 

20853

ERR_CREDENCIAL_NOT_PRESENT

 

20901

ERR_LOADING_CERTS_CAPI

 

20902

ERR_LOADING_CERTS_NSS_FIREFOX

Error loading NSS Firefox certfificates

20903

ERR_LOADING_CERTS_KEYCHAIN

 

20904

ERR_LOADING_CERTS_CSK

 

20905

ERR_LOADING_CERTS_PKCS11_ETOKEN

 

20907

ERR_LOADING_CERTS_PKCS11_GENERIC

 

20910

ERR_LOADING_CERTS_P12

 

 

Alison KeyStore errors

Code

Name

Description

Code

Name

Description

21001

ERR_NONE_HWID_FOUND

None HWID available to protect the profile

21051

ERR_CANT_SPLIT_MASTERKEY

It was not possible to split master key

21052

ERR_CANT_RECOVER_MASTERKEY

It was not possible to rebuild master key

21053

ERR_CANT_SPLIT_HWID_MASTERKEY

It was not possible to split Masterkey HWID slice

21061

ERR_CANT_ENCRYPT

 

21062

ERR_CANT_CREATE_KEY_PROTEC

Problem trying to create keyProtector for a private key

21063

ERR_PRIVATE_KEY_NOT_PKCS8

Private key not in PKCS#8 format

21064

ERR_CANT_RECOVER_KEY

It can not recover private key

21065

ERR_CANT_DECRYPT_KEY

It's not possible to decrypt the key

21066

ERR_CANT_ENCRYPT_PRIVATE_KEY

It's not possible to encrypt the key

21067

ERR_CANT_ENCRYPT_KEY

It's not possible to encode the preKey

21068

ERR_CANT_ENCODE_PREHASH

It's not possible to encode the preKey

21071

ERR_CANT_OVERWRITE_CERT

It's not possible to overwrite the certificate

21072

ERR_CANT_OVERWRITE_KEY

It's not possible to overwrite the key

21081

ERR_IDLE_TIMEOUT

Opened Keystore Timeout

21082

ERR_CANNOT_LOGOUT

Error trying to logout

21083

ERR_CANNOT_OPEN_KEYSTORE

Error trying to reopen the Keystore

21084

ERR_SAVING_PROFILE

Error trying to save the profile

21085

ERR_LOADING_PROFILE

Error trying to load the profile.

Error trying to open a GUI interface for initialization.

21086

ERR_CANNOT_INIT_GUI

 

21087

ERR_CANNOT_UPDATE_KEYSTORE

Error trying to upgrade profile version

21091

ERR_WRONG_PARAMS

 

21092

ERR_CANNOT_CREATE_KEYSTORE

Error trying to create the profile

21093

ERR_CANNOT_CHPWD_GUI

 

21094

ERR_CANNOT_OPEN_GUI

 

21101

ERR_HWID_NOT_INITIALIZED

HWID not initialized

21102

ERR_INVALID_PASSWORD

Invalid Password

21103

ERR_INVALID_HWID

Invalid HWID. Probably user changed computer components

21201

ERR_PROFILE_LOCKED

Profile locked

21202

ERR_PROFILE_WITH_ERROR

Profile with error

21203

ERR_PROFILE_TAMPERED

Profile changed from another program

21204

ERR_PROFILE_INVALID_CSKMAGIC

Profile looks not a CSK profile

21205

ERR_PROFILE_UNSUPPORTED_HWID

HWID not supported by this Alison-Desktop version

21206

ERR_PROFILE_UNINITIALIZED_HWID

HWID not initialized. This HWID version is supported, but there was some problem trying to initialize it

21207

ERR_PROFILE_ENTRY_ERROR

Error trying to read an entry

21208

ERR_PROFILE_INVALID_PERMITIONS

Invalid permissions

21209

ERR_PROFILE_LOCKED_TEMPORALY

Profile temporally locked

21210

ERR_PROFILE_LOCKED_PERMANENTLY

Profile permanently locked

 

21504

ERR_CANNOT_INIT_GUI

Set languague to Spanish

21506

ERR_WRONG_PARAMS

 

21507

ERR_IDLE_TIMEOUT

 

21508

ERR_CANNOT_CHANGE_PASSWORD

Error trying to change the password

21509

ERR_HINT_NOT_AVAILABLE

It was not possible to access Password HINTs feature

21510

ERR_CANNOT_LOGIN

It was not possible to login into the profile or device

21511

ERR_CANNOT_LOGOUT

It was not possible to logout from the profile or device

 

 


AlisonMobille sdk

Certificate Status

Value

Code

Description

Value

Code

Description

0

OK

Certificate status OK. Valid for a signature operation.

22009

STATUS_INVALIDATED_C

Invalid Status. A certificate with this status can't be used to sign.

This status can be reached when user changes some security features of the device after installing the certificate. For example: user disables all methods that protect the login to the device.

22010

STATUS_CHECK_POLICY_ERROR_C

Certificate doesn't comply with the security defined by its policy.

22011

STATUS_POLICY_ERROR_AND_INVALIDATED_CERT_C

Certificate doesn't comply with the policy and it's invalid.

Common codes

Value

Code

Description

Value

Code

Description

0

C_OPERATION_SUCCESS

Operation finished successfully.

2

STATUS_ERROR

Operation finished with error.

22105

C_CANCELLED

User cancelled the operation.

22310

ERR_C_CERT_ERASED

Certificate erased because wrong password quantity exceeded limit.

22311

ERR_C_CERT_LOCKED

Certificate locked because wrong password quantity exceeded limit.

22700

ERR_C_ERROR_BACKEND

CpLT Backend Error. This error can be generated by a CoLT error, or a conexion error.

Import & Authentication Operation error codes

Value

Code

Description

Value

Code

Description

22307

ERR_C_WRONG_PASS

Password incorrect.

22315

ERR_C_1_CERTIFICATE_INSTALLED

Error trying to install a certificate when there is already another certificate installed.

Signature Operation error codes

Value

Code

Description

Value

Code

Description

22008

AUTHENTICATION_MODE_NOT_SETTED_C

Screen lock is not enabled in the device.

22401

ERR_NO_C_CANDIDATE_CERT_FOUND

None certificate found.

22402

PKCS12_PASSWORD_HASH_DOES_NOT_MATCH_C

Entered password doesn't match with the certificate password.

 


Alison Server

Not found (23000 - 23250)

Value

Code

Description

Value

Code

Description

23000

ERR_CREDENTIAL_NOT_FOUND

 

23001

ERR_SEAT_NOT_FOUND

 

23002

ERR_CLIENT_NOT_FOUND

 

23003

ERR_AUTHORIZATION_CONFIG_NOT_FOUND

 

23004

ERR_OTP_NOT_FOUND

 

23005

ERR_OBJECT_IN_HSM_NOT_FOUND

 

23006

ERR_SAD_NOT_FOUND

 

23008

ERR_SMS_CODE_NOT_FOUND

 

23009

ERR_APPLICATION_NOT_FOUND

 

Bad request  (23251 - 23500)

Value

Code

Description

Value

Code

Description

23251

ERR_INVALID_FIELD

 

23252

ERR_CLIENT_ALREADY_EXISTS_FIELD

 

23253

ERR_SEAT_ALREADY_EXISTS_FIELD

 

23254

ERR_SECOND_FACTOR_ALREADY_SET

 

23255

ERR_SECOND_FACTOR_NOT_REQUIRED

 

23256

ERR_INVALID_OTP

 

23257

ERR_OTP_ALREADY_CONFIRMED

 

23258

ERR_AUTHORIZATION_NOT_COMPLETED

 

23259

ERR_KEYPAIR_ALREADY_GENERATED

 

23260

ERR_CERTIFICATE_ALREADY_ADDED

 

23261

ERR_KEYPAIR_NOT_GENERATED

 

23262

ERR_CERTIFICATE_DOES_NOT_MATCH_WITH_PUBLIC_KEY

 

23263

ERR_CREDENTIAL_NOT_COMPLETED

 

23264

ERR_SECOND_FACTOR_NOT_COMPLETED

 

23265

ERR_INVALID_PIN

 

23266

ERR_SAD_EXPIRED

 

23267

ERR_CREDENTIAL_NOT_MATCH_SAD

 

23268

ERR_INVALID_SMS

 

23269

ERR_SMS_ALREADY_CONFIRMED

 

23270

ERR_SMS_CODE_INVALID

 

23271

ERR_SMS_CODE_MAX_ATTEMPTS

 

23272

ERR_SMS_CODE_ALREADY_CONFIRMED

 

23273

ERR_SMS_CODE_WAIT_TIME

 

23274

ERR_SMS_CODE_EXPIRED

 

23275

ERR_SMS_CODE_LOCKED

 

23276

ERR_INVALID_WEBAUTHN

 

23278

ERR_OTP_CODE_INVALID

 

23279

ERR_OTP_CODE_MAX_ATTEMPTS

 

23280

ERR_OTP_CODE_WAIT_TIME

 

23281

ERR_OTP_CODE_NOT_FOUND

 

23282

ERR_OTP_CODE_LOCKED

 

23283

ERR_OTP_CODE_EXPIRED

 

23284

ERR_FIELDS_DOES_NOT_MEET_VALIDATION_REQUIREMENTS

 

23285

ERR_PATH_DOES_NOT_MEET_VALIDATION_REQUIREMENTS

 

Unauthorized and privileges (23501 - 23550)

Value

Code

Description

Value

Code

Description

23501

ERR_FORBIDDEN

 

23502

ERR_UNAUTHORIZED

 

23503

ERR_INVALID_API_KEY

 

Argentina Remote Signature Server (23551 - 23600)

Value

Code

Description

Value

Code

Description

23551

ERR_TAD_UNEXPECTED_RESPONSE

 

23552

ERR_TAD_INVALID_CREDENTIALS

 

23553

ERR_TAD_DISABLED

 

23554

ERR_TAD_EMPTY_SERVER_API_KEY

 

23555

ERR_TAD_COOKIES_EXPIRED

 

23556

ERR_TAD_INVALID_AUTHENTICATION

 

 

 

23560

ERR_TAD_GET_RA_ACCESS_TOKEN_RESPONSE

 

23561

ERR_TAD_GET_CERTIFICATE_INFO_RESPONSE

 

23562

ERR_TAD_LOGIN_RESPONSE

 

23563

ERR_TAD_SIGN_DOCUMENT_RESPONSE

 

23564

ERR_TAD_OPEN_REQUEST_RESPONSE

 

23565

ERR_TAD_CREATE_SIGNATURE_REQUEST_RESPONSE

 

23566

ERR_TAD_SIGNATURE_TIMEOUT

 

Internal erros (23751 - 23999)

Value

Code

Description

Value

Code

Description

23751

ERR_UNEXPECTED

 

23752

ERR_CAN_NOT_ENCODE_CERTIFICATE

 

23753

ERR_CAN_NOT_GENERATE_CSR

 

23754

ERR_CAN_NOT_READ_OBJECT_FROM_HSM

 

23755

ERR_CAN_NOT_INSTANTIATE_CERTIFICATE_FACTORY

 

23756

ERR_CAN_NOT_DESERIALIZE_PUBLIC_KEY

 

23757

ERR_CAN_NOT_DECODE_CSR

 

23758

ERR_SIGN

 

23759

ERR_CAN_NOT_DECODE_PRIVATE_KEY

 

23760

ERR_CAN_NOT_DECODE_PUBLIC_KEY

 

23761

ERR_CAN_NOT_STORE_OBJECT_IN_HSM

 

23762

ERR_INVALID_CRL_URL

 

23763

ERR_UNREACHABLE_CODE

 

23764

ERR_INVALID_RELYING_PARTY_ORIGIN

 

23765

ERR_COULD_NOT_FORMAT_HTML_FOR_EMAIL

 

 

 


Validation Server (Debbie)

 

Code

Name

Description

Code

Name

Description

30001

ERR_UNDEFINED_RESPONSE

Undefined response.

30010

ERR_LOGGER_UNDEFINED

Undefined logger.

30011

ERR_CONFIG_FILE_EMPTY

Empty configuration filename.

30012

ERR_LOADING_CONFIG_FILE

An error occurred while trying to load the configuration file.

30013

ERR_CONFIG_FIELD_MISSING

Missing field on the configuration file.

30014

ERR_INVALID_SIGNATURE_FORMAT

Invalid signature type format.

30015

ERR_EMPTY_PARAMETER

Empty parameter.

30016

ERR_CANNOT_CREATE_HTTPSERVER

Error trying to create HTTP server.

30017

ERR_INVALID_SIGNATURE

Error trying to validate the signature.

30018

ERR_EMPTY_SIGNATURE_INFO

Unable to retrieve information about the signature. The signature must be considered invalid.

It is possible that the format of the signed text is using a set of characters other than those defined in the Debbie configuration file.

30019

NOT DEFINED

Not defined

30020

ERR_CANNOT_LOAD_CERT

Unable to load the certificate file that is used for validation.

30021

ERR_READING_VALIDATION_LEVEL

Unable to read the desired validation level.

30022

ERR_INVALID_VALIDATION_LEVEL

Incorrect certPolicyLevel value.

30023

ERR_CANNOT_SET_CRL

Unable to set the CRL URL to download.

30024

ERR_CANNOT_GET_CRL

Unable to get the requested CRL.

30025

ERR_CANNOT_GET_OCSP_RESPONSE

Unable to get the requested OCSP response.

30026

ERR_READING_VALIDATION_TIME_LEVEL

Unable to read the desired validation time level.

30027

ERR_INVALID_VALIDATION_TIME_LEVEL

Incorrect validationTimeLevel value.

30030

ERR_LICENSE_EXCEPTION

Error trying to process license code.

30031

ERR_LIC_NET_INTERFACE_NOT_FOUND

Unable to find the licensed network interface.

30032

ERR_LIC_MAC_ADDR_NOT_FOUND

Unable to find the licensed the MAC address.

30033

ERR_LICENSE_REQUEST_PENDING

There is a pending license request generated.

30034

ERR_LIC_REQUEST_GENERATION

Unable to generate license request.

30035

ERR_LIC_CANNOT_VALIDATE_CODE

Unable to validate license code.

30036

ERR_LICENSE_WRONG_FORMAT

Invalid license code format.

30037

ERR_LICENSE_INVALID

Invalid license.

30038

ERR_LICENSE_EXPIRED

Expired license.

30039

ERR_LICENSE_VALIDATING

Error trying to validate license code.

30050

ERR_SIGNATURE_FORMAT_INVALID

Invalid signature format. In CAdES you might have the signed data included.

30051

ERR_SIGNATURE_NONE_SIGNER

No signer certificate found.

30052

ERR_SIGNATURE_CORRUPT

Invalid P7B file.

30053

ERR_NONE_CERTIFICATE_FOUND

Unable to find a certificate to validate.

30054

ERR_SIGNATURE_NOT_COVER_WHOLE_DOC

The signature does not cover the full PDF document.

30055

ERR_PDF_CORRUPT

Unable to open PDF. The file format is corrupt.

30056

ERR_PDF_IS_PASSWORD_PROTECTED

Unable to open PDF. Password protected PDF.

30057

ERR_PDF_NO_SIGNATURES_FOUND

Unable to find signatures in the PDF.

30058

ERR_PDF_FILE_NOT_FOUND

Unable to find PDF file.

30059

ERR_PDF_INVALID_URI

Invalid PDF location URI.

30060

ERR_DISABLED_VALIDATION

Policy is disabled.

30061

ERR_READING_STATUS

An error occurred trying to read Status from the configuration file.

30062

ERR_PKCS1_CORRUPT

Invalid PKCS#1 file.

30063

ERR_PARSING_DN

Error parsing DN.

30064

ERR_PARSING_SIGNINGTIME

Error parsing signingtime.

30065

ERR_VERIFYING_SIGNATURE

Error verifying signature.

30066

ERR_PARSING_TSASIGNINGTIME

Error parsing tsasigningtime.

30067

ERR_PDF_CERTIFICATION_NOT_VERIFIED

Unable to verify certified PDF.

30068

ERR_PDF_CANNOT_PROCESS_SIGNATURE

Unable to process PDF signature.

30069

ERR_UNREACHED_CRL_TRUST_LEVEL

Incorrect crl trust level. It may not have been issued by this Certifying Authority.

30070

ERR_CERTIFICATE_SELF_SIGNED

Self-signed certificate

30071

ERR_UNREACHED_TRUST_LEVEL

Incorrect certificate trust level. It may not have been issued by this Certifying Authority.

30072

ERR_CERTIFICATE_EXPIRED

Expired certificate.

30073

ERR_CERTIFICATE_SUSPENDED

Suspended certificate.

30074

ERR_CERTIFICATE_REVOKED

Revoked certificate.

30075

ERR_VALIDATING_CERTIFICATE

A general error occurred while trying to validate the certificate.

30076

ERR_FILTERS_DONT_MATCH

The certificate does not comply with the indicated filter.

30077

ERR_CRL_EXPIRED

The CRL used to validate the certificate is expired.

30078

ERR_CERT_STATUS_UNKNOWN

Unable to determine the certificate status.

30079

ERR_CERTIFICATE_UNKNOWN_REVOCATION_AT_EXPIRATION

Unable to determine the certificate revocation status of expired certificate.

30080

ERR_OCSP_STATUS_UNKNOWN

The OCSP responder was unable to determine the certificate status.

30081

ERR_OCSP_CERT_NOT_YET_VALID

The OCSP Responder certificate is not yet valid.

30082

ERR_OCSP_CERTIFICATE_EXPIRED

The OCSP Responder certificate has expired

30083

ERR_CANNOT_SET_OCSP

Unable to set the OCSP responder URL.

30084

ERR_CANNOT_SET_OCSP_TEST_CERTIFICATE

Unable to set the test certificate for the OCSP responder.

30085

ERR_CERTIFICATE_NOT_IN_RANGE

Certificate expiration outside the defined time window.

30086

ERR_SIGNATURE_NOT_IN_RANGE

Certificate signature outside the defined time window.

30087

ERR_SIGNED_WITH_REVOKED_CERTIFICATE

A signature was made with a revoked certificate.

30088

ERR_SIGNED_WITH_EXPIRED_CERTIFICATE

A signature was made with an expired certificate.

30089

ERR_INVALID_CERTIFICATE_WINDOW

Invalid certificate validity window in subpolicy.

30090

ERR_INVALID_SIGNATURE_WINDOW

Invalid signature validity window in subpolicy

30091

ERR_UNREACHED_VALIDATION_TIME_MODE

A signature does not comply with the validation time mode required.

 

 


PDF Sign Builder

 

Code

Name

Description

Code

Name

Description

31002

ERR_PDFSIGNER_GENERAL_EXCEPTION

 

31003

ERR_PDFSIGNER_GENERIC_ERROR

 

31004

ERR_PDFSIGNER_INVALID_REQUEST

 

31005

ERR_PDFSIGNER_NOT_FOUND

 

31010

ERR_INVALID_FILE

 

31011

ERR_FILE_SIZE_EXCEEDED

 

31012

ERR_PDF_FILE_PROTECTED

 

31013

ERR_INVALID_FIELD

 

31014

ERR_PDF_FILE_INVALID

 

31020

ERR_SIGNATURE_NOT_ENOUGH_SPACE

 

31021

ERR_CANNOT_ADD_SIGNATURE_PAGE

 

31022

ERR_CANNOT_ACCESS_S3

 

31023

ERR_ENTITY_NOT_FOUND

 

31024

ERR_INVALID_JSON_FORMAT

 

31025

ERR_INVALID_PKCS7

 

31026

ERR_EMPTY_PARAMETER

 

31027

ERR_CANNOT_CREATE_SIGN_IMAGE

 

31028

ERR_CANNOT_ACCESS_FILE

 

31029

ERR_INVALID_PARAMETER

 

31030

ERR_INVALID_ALGORITHM

 

31031

ERR_CANNOT_WRITE_FILE

 

31032

ERR_CANNOT_CREATE_SIGNATURE

 

31033

ERR_CANNOT_CONVERT_BASE64

 

31034

ERR_CANNOT_CREATE_FACTOTY

 

 

 


Common Module Connections

 

Code

Name

Description

Code

Name

Description

40000

ERR_CONN_REFUSED

Could not connect to an external service, connection refused.
This error happens when an external service (certificate validation service - Debbie, certificate issuing service - CoLT-gateway, cloud certificate keystore - AlisonServer )  is unreachable from another component.
Possible reasons:

  • The service is down: contact our support team is the error persist, or your technical team if you are running the service locally.

  • New restrictions applied: firewall policy could be applying new restrictions to access the service. Contact your technical team.

40001

ERR_METH_NOT_ALLOWED

Could not connect to an external service, HTTP method not allowed.
Some services are published for POST or PUT method. Check if your connection is correct.

40002

ERR_NOT_FOUND

Could not connect to an external service, Service not found.

40003

ERR_JSON_PARSER

Error parsing a JSON structure

40004

ERR_CONN_TIMEOUT

Could not connect to an external service, connection timeout.

40005

ERR_INTERNAL_SERVER

Internal server error.

 

 


Alison Server - Deprecated

Credential Services

Code

Name

Description

Code

Name

Description

51001

 

Credential not found

51002

 

Cannot get Credentials

51003

 

Cannot get Credential

51004

 

Cannot delete Credential

51005

 

Cannot create Credential

51006

 

Credential is linked to an active WebCertificate

51007

 

Credential type unsupported

WebCertificate Services

Code

Name

Description

Code

Name

Description

51101

 

Cannot get WebCertificates

51102

 

Cannot get WebCertificate

51103

 

Cannot remove WebCertificate

51104

 

Cannot patch WebCertificate

51105

 

Cannot create WebCertificate

51106

 

Cannot sign with WebCertificate

51107

 

WebCertificate not found

General

Code

Name

Description

Code

Name

Description

51201

 

Tenant not found

51301

 

Cannot validate Credential

51302

 

Validation mode unsupported

51501

 

Cannot get a certificate thumbprint

51502

 

Cannot convert X509Certificate to PEM

51503

 

Cannot sanitize PKCS7

51504

 

Cannot get PKCS7 Certificate Chain

51505

 

Cannot get PKCS7 Certificate User

51601

 

Cannot parse X509Certificate User

51701

 

Cannot update KeyStore entry

51702

 

Cannot create KeyStore entry

51703

 

Cannot get KeyStore entry

51704

 

Cannot get Provider

51705

 

Afirma sign failure

Security Services

Code

Name

Description

Code

Name

Description

51802

 

Access Denied by Authority

51803

 

Access Denied by Scope

51804

 

API Group Access

51805

 

Tenant Name Access

51806

 

Seat Identifier Access

General Services

Code

Name

Description

Code

Name

Description

51901

 

Cannot get ServerKeyStore instance

51902

 

Cannot load ServerKeyStore

51903

 

Cannot save ServerKeyStore

51904

 

ServerKeyStore must be loaded

51905

 

Cannot get X509Certificates

51906

 

ServerKeyStore must be writable

51907

 

Cannot add Entry to ServerKeyStore

51908

 

Cannot get Entry in ServerKeyStore

51909

 

Cannot init ServerKeyStore

51910

 

Cannot update Entry in ServerKeyStore

52001

 

Failure in MobileAuth validation

52101

 

Field validation fail

Client Services

Code

Name

Description

Code

Name

Description

53001

 

Client already exists

53002

 

Client not found

53003

 

Cannot create Client

53004

 

Cannot update Client

53005

 

Cannot delete Client

Mobile Auth Device Enroll Service

Code

Name

Description

Code

Name

Description

53052

 

Mobile Auth Device Enroll is not Pending

53051

 

Activation fail

53053

 

Creation fail

53054

 

Cannot create Mobile Auth Device Enroll

53055

 

Mobile Auth Device Enroll not found

53056

 

Cannot delete Mobile Auth Device Enroll

Mobile Auth Device Service

Code

Name

Description

Code

Name

Description

53101

 

MobileAuth Device not found

53102

 

Cannot validate MobileAuth Device

53103

 

Cannot delete MobileAuth Device

Mobile Auth Device Mechanisms

Code

Name

Description

Code

Name

Description

53151

 

Push Send fail

53152

 

OTP Validation fail

53153

 

Cannot retrieve detect id status

53154

 

Push message not found

53155

 

Push mode not supported

53156

 

Unexpected push message status

Mobile Auth Device Mechanisms

Code

Name

Description

Code

Name

Description

53201

 

Unexpected result code

53202

 

Error connecting DetectId Server

 

Code

Name

Description

Code

Name

Description

53251

 

Access Denied by Authority

53252

 

API Group Access

 

 

 


Secure Doc

SecureDoc Backend

Code

Name

Description

Code

Name

Description

 

// NOT FOUND (60100 - 60199)

 

60100

ERR_COGNITO_USER_NOT_FOUND

Cognito user not found

60101

ERR_USER_NOT_FOUND

User not found

60102

ERR_TENANT_NOT_FOUND

Tenant not found

60103

ERR_ROLE_NOT_FOUND

Role not found

60104

ERR_FLOW_NOT_FOUND

Flow not found

60105

ERR_STEP_NOT_FOUND

Step not found

60108

ERR_INVITATION_NOT_FOUND

Invitation to user from tenant not found

60110

ERR_DOCUMENT_NOT_FOUND

The document was not found

60111

ERR_PRESIGNATURE_NOT_FOUND_IN_FLOW_LOCK

 

60112

ERR_VALID_CERTIFICATE_INVITATION_NOT_FOUND

 

60115

ERR_FLOW_LOCK_NOT_FOUND

 

60116

ERR_CERTIFICATE_INVITATION_NOT_FOUND

 

60117

ERR_STEP_TEMPLATE_NOT_FOUND

 

60118

ERR_CERTIFICATE_NOT_FOUND

 

 

 

 

 

//BADREQUEST (60200 - 60299)

 

60200

ERR_INVALID_EMAIL

Invalid or unverified email

60201

ERR_INVALID_DATE

Invalid date 

60202

ERR_CAN_NOT_ADD_ADDITIONAL_DOCUMENTS

 

60208

ERR_INVALID_CONTENT_TYPE

Invalid document type

 

 

 

60215

ERR_INVALID_DEFAULT_ROLE

The default role must be either AUDITOR, OPERATOR, ADMIN or LOCKED

60216

ERR_INVALID_FILTERS

The given filters must be in JSON format.

60217

ERR_FLOW_ALREADY_STARTED

 

60218

ERR_INCOMPLETE_FLOW

 

60219

ERR_STEP_NOT_PENDING

 

60220

ERR_STEP_NOT_WAITING

The user already belong to that tenant

60221

ERR_ALL_INVITES_COMPLETED

 

60222

ERR_INVALID_ROLE_NAME

 

60223

ERR_IS_NOT_START_STEP

 

60224

ERR_CAN_NOT_MODIFY_RESERVED_ROLE

 

60225

ERR_FIELDS_DOES_NOT_MEET_VALIDATION_REQUIREMENTS

 

60226

ERR_INVALID_DOCUMENT

 

60227

ERR_USER_DOCUMENT_NOT_SET

 

60228

ERR_USER_ALREADY_BELONG_TO_TENANT

 

60230

ERR_FLOW_DOES_NOT_BELONG_TO_TENANT

 

60231

ERR_ROLE_DOES_NOT_BELONG_TO_TENANT

 

60232

ERR_CAN_NOT_UPLOAD_DOCUMENT_TO_FLOW

 

60233

ERR_INVALID_DOCUMENT_FORMAT

 

60234

ERR_DOCUMENT_ID_NOT_FOUND_IN_PAYLOAD

 

60235

ERR_CAN_NOT_UNLOCK_FLOW

 

60236

ERR_FLOW_LOCK_EXPIRED

 

60237

ERR_FLOW_LOCK_DOES_NOT_MATCH

 

60238

ERR_PATH_DOES_NOT_MEET_VALIDATION_REQUIREMENTS

 

60239

ERR_FLOW_NOT_FINISHED

 

60240

ERR_INVITATION_INVALID

 

60251

ERR_UNAVAILABLE_EMAIL

Unavailable email

60253

ERR_UNAVAILABLE_TENANT_NAME

The given tenant name is already in use

60254

ERR_TENANT_NAME_CAN_NOT_BE_CHANGED

 

 

 

 

60274

ERR_CERTIFICATE_INVITATION_ACTIVE

 

60275

ERR_FLOW_LOCKED

 

60276

ERR_INVALID_ACTION

 

60278

ERR_COULD_NOT_TRANSFER_CREDITS_TO_TENANT

 

60279

ERR_COULD_NOT_CHANGE_GUEST_ROLE

 

60280

ERR_CAN_NOT_REJECT_STEP

 

60281

ERR_INVALID_IMAGE_EXTENSION

 

60282

ERR_PROFILE_IMAGE_SHOULD_BE_SQUARE

 

60283

ERR_DOCUMENT_ALREADY_SIGNED

 

60284

ERR_STEP_TEMPLATE_INVALID_FORMAT

 

 

 

 

 

// UNAUTHORIZED (60300 - 6399)

 

60300

ERR_USER_NOT_BELONG_TENANT

User does not belong to this Tenant

60301

ERR_INVITATION_NEEDED

Invitation needed to join the tenant

60308

ERR_USER_IS_NOT_FLOW_OWNER

The user is not the flow owner

60311

ERR_FLOW_EXPIRED

The flow has expired.

60312

ERR_NOT_ENOUGH_POINTS

The user does not have enough points to execute that action

60314

ERR_HAS_NOT_AUTHORITY

 

60315

ERR_USER_NOT_PARTICIPATES_IN_FLOW

 

60316

ERR_USER_DOES_NOT_HAVE_PENDING_STEP_IN_FLOW

 

 

 

 

 

// INTERNAL ERROR (60400 - 60499)

 

60402

ERR_MORE_THAN_ONE_COGNITO_USER_WITH_EMAIL

There are two or more cognito users with that email

60404

ERR_MORE_THAN_ONE_COLT_USER_WITH_GIVEN_SPEC

There are two or more colt users that can be found with the given spec

60407

ERR_PRESIGN

An error occurred while doing the presign. Could be because of PDFSigner.

60408

ERR_POSTSIGN

An error occurred while doing the postsign. Could be because of PDFSigner.

60416

ERR_UPLOADING_FILES_TO_S3

 

60421

ERR_DOWNLOADING_FILE_FROM_S3

 

60430

ERR_UPLOADING_TENANT_CONFIG

 

60431

ERR_UPLOADING_TENANT_IMAGE

 

60432

ERR_INVITATION_ALREADY_COMPLETED

 

60433

ERR_GETTING_ALL_COGNITO_USERS

 

60434

ERR_GENERATING_COGNITO_PUBLIC_KEY

 

60435

ERR_MOCKING_TENANT_IMAGE

 

60436

ERR_UPDATING_TENANT_IMAGE

 

60437

ERR_PARSING_TENANT_LIST

 

60438

ERR_GETTING_LAST_DOCUMENT_VERSION

 

60439

ERR_READING_FLOW_NOTIFICATION_TEMPLATE

 

60440

ERR_READING_INVITE_TO_TENANT_TEMPLATE

 

60441

ERR_GETTING_LAST_DOCUMENT_VALIDATION

 

60442

ERR_SIGNING_APPROVE_DOCUMENT

 

60443

ERR_INVALID_SIGNATURE_ALGORITHM_APPROVE_DOCUMENT

 

60444

ERR_INVALID_SIGNATURE_APPROVE_DOCUMENT

 

60445

ERR_DEBBIE_VALIDATION_DOCUMENT

 

60446

ERR_DELETING_FILES_TO_S3

 

60447

ERR_READING_REQUEST_TENANT_NOTIFICATION_TEMPLATE

 

60448

ERR_TENANT_EMAIL_NOT_FOUND

 

60449

ERR_UPDATING_USER_PROFILE_IMAGE

 

60450

ERR_COLT_CLIENT

 

60451

ERR_CREATING_USER

 

60452

ERR_PDF_SIGNER_CLIENT

 

60453

ERR_ALISON_CLIENT

 

60454

ERR_CLONING_FLOW

 

60455

ERR_COPYING_OBJECT_TO_S3

 

60456

ERR_VERIFY_CERTIFICATE

 

60457

ERR_ENCRYPTING

 

60458

ERR_DECRYPTING

 

60459

ERR_UPLOADING_CERTIFICATE

 

60460

ERR_REPLACING_CERTIFICATE

 

60461

ERR_DELETING_CERTIFICATE

 

60462

ERR_CANCEL_REPLACE_SIGNER

 

60463

ERR_LOAD_SIGNER_KEYSTORE

 

 

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